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Candidate Meeting Agenda – Technical Consultant Role

1. Upfront

  • Info from HR: (insert HR notes here)

  • First impression / idea: (Candidate has ....)


2. Introduction

Who are we? (Worldline, TC team, Ben)

  • Worldline TC team: 7 technical experts, covering e-commerce onboardings (GoPay)

  • Customers: ~120 major accounts (Asda, TUI, Decathlon, Fnac, SNCB…)

  • Organization:

    • CSM/CPM/KAM: Customer Service Managers, Project, Account Managers...

    • L1 Admin & L1 Tech: daily issues

    • L2 Tech: tooling access, prep for L3/L4

    • L1 TC: Integration & advanced support

  • Team rhythm:

    • Bi-weekly 1-2-1's

    • Weekly team meeting (internal/company topics)

    • Weekly customer meeting (burning topics)

    • Monthly team day (learning & collaboration)

  • Today I've open positions for 2 internals, 2 externals

Who am I? (Ben)

  • More than 30 years in IT, 20 years network engineer, 5 years Linux/datacenter management

  • Live with girlfriend, father of a 11-year-old daughter

  • Passions: technology, home automation, motorcycle driving

  • Very open to comments and suggestions


3. Candidate Introduction

  • “Tell us about yourself — background, technical teams, onboarding experiences.”

  • Passions / hobbies?

  • Languages?


4. Expectations

  • “What do you expect from us?”

  • “What do you expect from your team and team leader?”

  • “How important is stability in a company for you?”


5. Team Fit

  • Emphasize: team player is highly needed

  • Strong e-learning mentality (80% e-learning, plus peer support)

  • Training track available for onboarding

  • “How do you feel about administration, documentation, and reporting?” 


6. Technical Questions

  • Development background:

      • Have you ever used frameworks in PHP?
      • How do you concatenate 2 strings in PHP?
      • What experience do you have in development?
      • Any experience using/connecting/developing java?
          • How do you concatenate 2 strings in java?

      • API experience:

        • Any experience using/connecting/developing API.

        • Postman usage?

      • Portfolio: “Do you have any projects or code samples to share?”

      • Tools & platforms:

        • How would you rate yourself with excel ? Experience using pivot tables ?

        • MS Sharepoint?
        • What about loggings? eg Kibana, Grafana, Loki...?
        • Any experience using confluence ?
        • What is your JIRA experience ?

         


      Conclusion, Global impression after the talk

      Interview

      Who are we?

      Who am I?
      • Live together with my girlfriend and have a 11y old daughter.

      • Passions are Technology, home automations and motorcycle driving

      • 30 years in the IT-environments.

      • 20 years network engineer, 5 years Linux and datacenter management

      • Very open to comments and suggestions.

      Worldline

      • International company 
        Approx 18.000 employees (end 2024)

      • Focus on payment
        POS (Point of Sales, terminals) and ecom (SIPS, saferpay, gopay...)

      • Different focus groups
        SMB (Small and Medium Business), Global Commerce, Enterprise (big customers), Partners, Joint ventures...

      • Exceptionally strict approach to legal compliance and governance

      The team
      • Team with 7 Technical Experts in their field.

      • Open positions for 2 internals, 2 externals

      • We cover and e-com onboardings (Gopay (& WLOP (Ogone)).

      • We only support the biggest customer of Worldline.
        Approx 120 customers? Some examples Asda, TUI, Decathlon, Fnac, SNCB (Belgium Railways),

      • Part of GSV-MS (Global Sales Vertical - Merchant Services)
        • L1 TC: Integration and advanced support
        • CSM/CPM: Customer Service Manager: people to assist the customer with issues, reporting...
        • L1 Admin & Tech: First line of support with daily issues
        • L2 Tech: for access on tooling, preparation for L3/L4...

      Organization for the team?
      • I keep 2 weekly a 1x1 with everybody individual

      • Weekly 1 team meeting around 'us, company...'

      • Weekly 1 customer meeting around 'burning topics

      • 1 Monthly team day'. Team together, learning from each other

      Who are you?

      • Passions, hobbies?

      • Language?
        • UK:
        • FR:
        • NL:

      • What do you expect from 'us'?

      • Your team and team leader?
        Team player is highly needed.

      • What are your weaknesses?

      • What are your strenghts?

      • Why do you want to change?

      • How do you handle stress?

      • Can you describe a time you dealt with a difficult customer? Or situation (at work)? How did you handle, felt...?

      • A lot of (e-)learning mentality is needed! 
        I created a training track to complete.
        About 80% is e-learning here. But of course, all colleagues are here to assist.

      • How do you think about administration? I'm personally eg very sensitive (or passionate) on documentation, reporting.

      Technical questions

      • Have you ever used frameworks in PHP?

        • How do you concatenate 2 strings in PHP ?

      • What experience do you have in development?

      • Any experience using/connecting/developing API.

      • What about postman?

      • Any experience using/connecting/developing java?

        • How do you concatenate 2 strings in java?
      • Any portfolio to share ?

      • How would you rate yourself with excel ? Experience using pivot tables ?

      • Any experience using confluence ?

      • What is your JIRA experience ?

      • What about loggings?
        • Kibana
        • Grafana
        • Loki

      7. Next steps?

      • I'll send a technical test for you to perform on your own

      • After the outcome of this test, I'll provide my feedback to Recruitment

      • They'll discusse with you the outcome.

      7.8. Conclusion

      • Candidate’s questions, feedback, or advice

      • Global impression after the talk
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